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Relationships and Dependencies
Consider if you were planning for a sailing trip around the world. You’re designing your boat and you tell the…
Flip Your Structure to Drive Business
The retail landscape is shifting and the focus is on providing the ultimate customer experience. Technology is forcing this issue,…
Diversity drives innovation and business results
Trying to come up with the title for an article is often the most difficult, as was the case with…
A Self-driving Business
Over the course of my career, family has always, without any doubt, been my primary focus; and never has a…
Five things businesses should be doing in today’s omni-channel world…
There are certainly more than five things any one customer should do in today’s business environment; however, I narrowed down…
Stop calling it “Artificial” Intelligence…
Enough already. There’s nothing “artificial” about AI (artificial intelligence), it’s just human intelligence programmed into a machine, designed and created…
Too many choices?
Choice is not necessarily a bad thing, but there comes a point when too much choice causes indecision, no decision,…
It’s not the tools, it’s the structure…
I joke all the time on the golf course when we talk about getting new clubs, saying, “you know, it’s…
Is E-commerce just a reaction?
I have a theory based on growing up in a traditional retail environment where buyers actually reviewed trends, selected products,…